Maureen Boon

Maureen Boon is the new Registrar of the College of Optometrists of Ontario. She has a Bachelor of Science in Life Sciences from Queens University and a Masters of Health Science in Health Administration from the University of Toronto. Prior to joining the College of Optometrists, Maureen held various senior positions at the College of Physicians and Surgeons of Ontario with responsibility for policy, governance, stakeholder relations and strategic planning.

The Top 5 Patient Complaints to the College and How to Avoid Them

The College receives complaints from patients every year that lead to investigation. Complaints are stressful for optometrists. This session will outline the top 5 complaints using a case study format and set out strategies you can use to prevent them in your practice.